Privacy Policy
Effective Date: August 13, 2024
Last Updated: [April 18, 2025]
1. Your Privacy is Our Priority
At Activ8, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, communications, and in-store services.
2. Sources of Personal Data
We may collect personal information through various platforms, including but not limited to:
- Activ8 Website
- Email and SMS communications
- Online or offline forms
- Customer service interactions (calls, web forms)
- Advertising and marketing campaigns
- Data collected from cookies and similar technologies
- Data we generate based on your interactions
- Information provided by third parties
Note: This policy does not apply to third-party websites or content linked on our site.
3. What Information We Collect and How We Use It
We collect various types of personal data for the following purposes:
3.1 To Respond to Inquiries
We collect your name, email, phone number, and nationality to respond to messages sent via our website, social media, or customer service channels.
3.2 To Request Feedback or Handle Complaints
We may collect your name, email, nationality, transaction details, and feedback to help us improve our services.
3.3 To Send Updates and Offers
We may use your contact details to send relevant promotions, service announcements, or product updates. You may opt out at any time.
3.4 To Conduct Marketing and Advertising
We may display personalized ads using information from your browsing behavior or purchase history.
3.5 To Work with Business Partners
We collect information such as name, email, job title, and company information for professional relationships.
3.6 To Fulfill Commercial Agreements
When entering a commercial or investment relationship, we may collect name, contact details, postal address, date of birth, and company information to manage the agreement.
3.7 To Meet Legal Requirements
We may use your data to comply with applicable regulations or legal obligations.
3.8 To Process Payments and Prevent Fraud
We collect relevant information to process transactions securely and protect against fraud.
3.9 To Maintain Communication Preferences
If you opt out of communications, we may retain limited data (e.g. name, email) to ensure your preferences are respected.
3.10 Automatically Collected Data
We collect device information, IP address, browser type, and browsing behavior through cookies and analytics tools to improve user experience.
3.11 Information from Third Parties
We may receive personal information from trusted partners or individuals who refer you to our services.
4.4. Data Retention
We retain your personal data only as long as needed to fulfill the purposes above, comply with legal requirements, or resolve inquiries. Once no longer required, data will be securely deleted or anonymized.
5. Data Security
We use industry-standard safeguards such as TLS encryption, secure servers, and access controls to protect your data. Examples include:
- Confidentiality agreements with staff and vendors
- Role-based access restrictions
- Secure data disposal practices
- Firewalls and intrusion detection systems
If you’ve been issued login credentials, please keep them confidential. We are not responsible for unauthorized access caused by your failure to do so.
6. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict processing in certain cases
- Object to specific data uses
- Request data portability
- Withdraw consent where applicable
- Lodge a complaint with your country’s data authority
We may ask for identity verification before processing such requests.
7. Policy Updates
This Privacy Policy may be updated periodically. Continued use of our website or services after any update will be considered acceptance of the revised terms. Please check this page regularly for updates.
8. Contact Us
If you have any questions or wish to exercise your rights, you can reach us at:
- Email: store@activ8.ae
- Call: +971-(0)4-447-3106 (U.A.E.)
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Mail: Data Privacy Office
#2302, Oaks Liwa Heights,
Cluster W, JLT,
Dubai, United Arab Emirates